Privacy Policy
Last updated: October 14, 2025
1. Who We Are
Woodpeckers Hertfordshire Ltd, trading as The Kitchen Rescue ("we", "our", "us") is committed to protecting your privacy. Our registered office is in Hertfordshire, UK. Company No. 14316407.
2. Information We Collect
When you use our website or request a quote, we may collect:
- Name, email address, phone number, and postal address
- Details about your kitchen hire requirements and dates
- Payment information (processed securely via Stripe)
- Website usage data via Google Analytics (anonymised)
3. How We Use Your Information
We use your information to:
- Process bookings and provide our kitchen hire service
- Communicate with you about your booking
- Send booking confirmations and reminders
- Improve our website and services
- Comply with legal obligations
4. Legal Basis for Processing
We process your personal data under the following legal bases:
- Contract: To fulfil our service agreement with you
- Legitimate interests: To improve our services and communicate relevant information
- Consent: For marketing communications (where applicable)
- Legal obligation: To comply with UK tax and company law
5. Cookies
Our website uses cookies to:
- Essential cookies: Required for the website to function (booking system, session management)
- Analytics cookies: Google Analytics to understand how visitors use our site (anonymised)
You can control cookie preferences through your browser settings or our cookie banner.
6. Data Sharing
We may share your information with:
- Stripe: For secure payment processing
- Google Analytics: For website analytics (anonymised)
- Insurance companies: If you're making an insurance claim
We never sell your personal data to third parties.
7. Data Retention
We retain your data for:
- Booking records: 7 years (for tax and legal purposes)
- Marketing communications: Until you unsubscribe
- Website analytics: 26 months (Google Analytics default)
8. Your Rights
Under UK GDPR, you have the right to:
- Access your personal data
- Correct inaccurate data
- Request deletion of your data
- Object to processing
- Data portability
- Withdraw consent
To exercise these rights, contact us at hello@thekitchenrescue.co.uk
9. Security
We implement appropriate technical and organisational measures to protect your personal data. Payment information is processed securely through Stripe and we never store your full card details.
10. Contact Us
If you have questions about this privacy policy or how we handle your data, please contact us:
Email: hello@thekitchenrescue.co.uk
Company: Woodpeckers Hertfordshire Ltd t/a The Kitchen Rescue
11. Changes to This Policy
We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date.