Refund & Cancellation Policy

1. Company Information

This policy applies to services provided by Woodpeckers Hertfordshire Ltd trading as The Kitchen Rescue (Company Registration Number: [Your Company Number], VAT Number: [Your VAT Number]).

2. Booking Confirmation

All bookings are confirmed upon receipt of the required deposit payment. The deposit amount is £250 and is required to secure your booking dates. This deposit will be refunded once we have inspected the pod upon return, normally within 5 working days of receiving the unit back.

3. Cancellation Policy

3.1 Customer Cancellation

You may cancel your booking at any time by contacting us at hello@thekitchenrescue.co.uk or +44 7342 606655. Cancellation charges apply as follows:

• More than 1 month before delivery: Full refund of deposit, no cancellation fee
• 7-30 days before delivery: 50% of deposit refunded
• Less than 7 days before delivery: No refund of deposit
• On or after delivery day: No refund available

3.2 Company Cancellation

We reserve the right to cancel your booking in the following circumstances:

• Insufficient access to your property
• Safety concerns at the delivery location
• Extreme weather conditions preventing safe delivery
• Non-payment of outstanding balances
• Breach of our terms and conditions

In the event of cancellation by The Kitchen Rescue, we will provide a full refund of all payments made.

4. Refund Policy

4.1 Deposit Refund

Your £250 deposit will be refunded in full upon successful return and inspection of the kitchen pod, provided that:

• The pod is returned in the same condition as delivered
• All appliances are clean and functioning
• No damage has occurred during the hire period
• All accessories and equipment are returned

4.2 Damage Charges

Any damage to the kitchen pod or its contents will result in charges being deducted from your deposit. Charges will be based on repair costs or replacement value. You will be notified of any charges before they are applied.

4.3 Refund Processing

Refunds will be processed within 5-10 business days of:

• Successful cancellation (if applicable)
• Pod inspection and return
• Resolution of any damage claims

Refunds will be made to the original payment method used for the booking.

5. Force Majeure

Neither party shall be liable for any failure or delay in performance under this agreement which is due to fire, flood, earthquake, elements of nature or acts of God, acts of war, terrorism, strikes, labour disputes, or any other cause which is beyond the reasonable control of either party.

6. Insurance

We recommend that customers have appropriate insurance coverage for the hire period. The Kitchen Rescue maintains public liability insurance, but customers are responsible for any damage to the hired equipment.

7. Dispute Resolution

If you are not satisfied with our service or have concerns about charges, please contact us immediately. We will work with you to resolve any issues fairly and promptly.

8. Changes to This Policy

We reserve the right to modify this refund and cancellation policy at any time. Changes will be posted on this page with an updated revision date. Existing bookings will be subject to the policy in effect at the time of booking.

9. Contact Information

For questions about cancellations, refunds, or this policy, please contact us:

Email: hello@thekitchenrescue.co.uk
Phone: +44 7342 606655
Address: [Your Business Address]

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